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DaakDen guides

Practical walkthroughs for businesses and creators: setup, hiring, bidding, escrow, verification, and closing a campaign. For the visual workflow, see How it works.

Join as a businessJoin as a creator

Section 01

Get started

Create an account, pick your role, and finish onboarding before you post, bid, or hire.

  1. 01

    Create an account

    You need an email you can open. Pick Business or Creator carefully - you cannot switch roles on the same account later.

    1. Go to Create account and enter your email and password.
    2. Open the confirmation email from DaakDen and click the link.
    3. Choose Business or Creator when asked.
    4. You will be sent into onboarding for that role.
    Create account →
  2. 02

    Finish onboarding

    Onboarding is a short wizard. Complete every required step, then your dashboard opens.

    1. Follow each screen in order (name, location, photo, and so on).
    2. No ID documents are required. Creators get a Verified badge when their social stats are verified; businesses get theirs when they post their first job.
    3. When you finish, check the Setup checklist on your dashboard for anything still missing.
    Continue setup →
  3. 03

    Sign in later

    Use the same email every time you return.

    1. Open Sign in and enter your email and password.
    2. If you forget your password, use Reset password on the login screen and follow the email link.
    Sign in →

Section 02

Businesses · Set up your brand

Do these in order: brand details, payment account, then credits. Your first job post is free with the welcome credit; extra posts need a credit pack.

  1. 01

    Add your brand photo

    This photo shows on your brand directory card and in messages.

    1. Open Dashboard → Settings.
    2. Under Brand photo, choose an image (JPG, PNG, or WebP, max 5 MB).
    3. Click Upload and wait until it finishes.
    Open settings →
  2. 02

    Complete business details

    Creators use this to decide if your brief fits them.

    1. In Settings, open the business profile form.
    2. Confirm business name, category, and location.
    3. Add a short description and website if you have one.
    4. Save the form.
    Business details →
  3. 03

    Add a payment account

    Used when you fund campaigns through DaakDen (Bangladesh locations).

    1. In Settings, open the payment account section.
    2. Choose either bank account or mobile banking (bKash / Nagad) - you only need one.
    3. Enter the account details carefully and save.
    Payment account →
  4. 04

    Buy credits

    Use credits to publish jobs (job credit) or unlock more bids after the free first 5 (bid unlock). Credits are separate from campaign escrow.

    1. Go to Dashboard → Credits.
    2. Choose a credit pack.
    3. Pay DaakDen using the instructions on screen.
    4. Copy your transaction ID and submit it for verification.
    5. Wait until the pack shows as verified before posting a job.
    Buy credits →

Section 03

Businesses · Post a job and pick a creator

Use this path when you want several creators to bid on one brief.

  1. 01

    Create and publish a job

    Publishing spends 1 credit and opens the job for bids.

    1. Go to Dashboard → Jobs → Post a job (or New job).
    2. Write a clear title and brief (what you need, platforms, any must-haves).
    3. Select platforms (Instagram, TikTok, Facebook, YouTube).
    4. Set the delivery deadline and any other required fields.
    5. Review and publish. Confirm you have a credit available.
    Post a job →
  2. 02

    Review bids

    Compare offers before you select someone.

    1. Open Dashboard → Bids / Proposals (or the job detail page).
    2. Check each creator’s price, timeline, and verified follower counts.
    3. Use campaign or proposal chat on DaakDen if you need to ask a question.
    4. Do not move the deal to personal chat for payment.
    View bids →
  3. 03

    Hire one or more creators

    Each hire starts its own payment window for escrow.

    1. Choose the bid you want and confirm the hire. To hire several creators, select them all and confirm once.
    2. Your job post covers the first hire. Each extra creator you hire from the same job costs 1 credit.
    3. Hiring closes the job: it leaves the job board, the other bids are declined, and the work moves to Campaigns.
    4. You will get a limited time (about 48 hours) to pay DaakDen for each hire. While any payment is past its deadline, you cannot hire anyone else or send hire offers.
    5. If payment is still missing 24 hours after that window, that hire is cancelled automatically, the creator is emailed, the credit is not refunded, and a warning is added to your account.
    Open campaigns →

Section 04

Businesses · Hire a creator directly

Use this when you already know who you want from Find Creators.

  1. 01

    Find a creator

    Active creators with a finished profile appear here. Look for the Verified badge if ID matters to you.

    1. Open Find Creators.
    2. Filter by category, location, or rating if needed.
    3. Open a profile to read bio, categories, and social presence (follower counts - handles stay private until escrow).
    Find creators →
  2. 02

    Send a hire offer

    The creator can accept or decline.

    1. On the creator profile, start a hire offer (signed-in businesses only).
    2. Write requirements, budget (BDT), and delivery days.
    3. Send the offer and wait for a response in Dashboard → Offers.
    Browse and hire →
  3. 03

    Pay after they accept

    Same escrow rules as a job campaign.

    1. When the creator accepts, open the campaign payment screen.
    2. Pay DaakDen and submit your transaction ID.
    3. Do not ask the creator to start until payment is verified.

Section 05

Businesses · Pay, review, and close

Escrow path: pay DaakDen → creator delivers → you approve → DaakDen pays the creator.

  1. 01

    Pay into escrow

    Creators only start after DaakDen verifies your transfer.

    1. Open the campaign → Payment.
    2. Pay the full campaign amount using the method shown (never pay the creator directly).
    3. Enter the exact transaction ID and submit.
    4. Wait for status to move from awaiting verification to verified / active.
    Payments →
  2. 02

    Track work in the campaign workspace

    Keep chat and files on DaakDen so escrow protection stays valid.

    1. Open Dashboard → Campaigns and select the campaign.
    2. Use Chat for questions and feedback.
    3. Watch the Deliverables tab for files or live post links.
    Campaigns →
  3. 03

    Approve delivery or request a revision

    If you do nothing for 48 hours after submission, delivery can auto-approve.

    1. Open Deliverables when the creator submits work.
    2. If it matches the brief, click Approve.
    3. If it needs fixes, request a revision within the agreed limit and explain what to change.
    4. After approval, DaakDen prepares the creator payout (you do not send that money yourself).
  4. 04

    Open a dispute if something is wrong

    Use this for failed delivery or work that clearly misses the brief.

    1. Open the campaign → Dispute tab.
    2. Choose the closest reason and describe what happened (at least 20 characters).
    3. Confirm. Work and payout pause while DaakDen reviews.

Section 06

Creators · Set up your profile

Do these one by one in Settings and Portfolio. You need payout details before you can get paid.

  1. 01

    Add a profile photo

    Businesses see this on your bids and public profile.

    1. Go to Dashboard → Settings.
    2. Under Profile photo, choose a clear face or brand image (JPG, PNG, or WebP, max 5 MB).
    3. Click Upload and wait for success.
    Profile photo →
  2. 02

    Add a cover photo

    Shows across the top of your public creator page.

    1. Still in Settings, open Cover photo.
    2. Upload a wide image (about 1600×500 px works well).
    3. Keep important faces or text near the center so mobile crop does not cut them off.
    4. Upload, then check your public profile if you want to preview.
    Cover photo →
  3. 03

    Write your bio and pick categories

    This is how businesses decide if you fit the brief.

    1. In Settings, open your profile / bio form.
    2. Write a short bio about the content you make and who you reach.
    3. Select one or more categories (for example Food, Fashion, Travel).
    4. Confirm location and availability, then save.
    Bio & categories →
  4. 04

    Add social platforms

    Add at least one channel with a real profile link and follower count.

    1. In Settings, open Social platforms.
    2. For each channel you use (Facebook, Instagram, TikTok, YouTube), paste your profile URL or handle.
    3. Enter your current follower count for that channel.
    4. Save the platforms.
    Social platforms →
  5. 05

    Submit social stats for review

    Businesses only see verified follower numbers on bids and discovery.

    1. After platforms are saved, click Submit for verification (or the equivalent button on that form).
    2. Wait for status Pending → Verified (usually 1–2 business days).
    3. If a platform is rejected, read the admin note, fix the link or count, and submit again.
    Submit stats →
  6. 06

    Add portfolio / showcase work

    Helps businesses see your style before they hire.

    1. Go to Dashboard → Portfolio.
    2. Add a showcase video link (YouTube) if you have one.
    3. Upload portfolio photos if available.
    4. Save, then open your public profile to confirm it looks right.
    Portfolio →
  7. 07

    Add your payout account

    Required before DaakDen can send earnings (Bangladesh).

    1. In Settings, open Payout / transaction account.
    2. Choose bank or mobile banking (bKash / Nagad) - only one is required.
    3. Enter details exactly as they appear on your account, then save.
    Payout details →
  8. 08

    Get the Verified badge

    Earned automatically when DaakDen verifies your social stats. Not needed to bid or get hired.

    1. In Settings, add your social profile links and follower counts.
    2. Submit them for review.
    3. Once verified, the Verified badge shows on your profile and bids.
    4. If a platform is rejected, fix the note and resubmit.
    Social stats →

Section 07

Creators · Bid, deliver, and get paid

Never start work until escrow payment is verified on DaakDen.

  1. 01

    Find a job and send a bid

    Any creator with a finished, Active profile can bid.

    1. Open Find Jobs and filter by category or location if needed.
    2. Open a job, read the brief, platforms, and deadline.
    3. Submit a bid with your price (BDT) and delivery timeline.
    4. Wait for the business to select a creator - you will get a notification if chosen.
    Find jobs →
  2. 02

    Respond to hire offers

    Businesses can also send you a direct offer from Find Creators.

    1. Open Dashboard → Offers.
    2. Read requirements, budget, and delivery days.
    3. Accept or decline. If you accept, wait for the business to pay escrow before starting.
    Offers →
  3. 03

    Wait for escrow, then start

    Starting before verification is at your own risk and outside DaakDen protection.

    1. Open Dashboard → Campaigns.
    2. Check payment status until it shows verified / active.
    3. Only then begin the work described in the brief.
    Campaigns →
  4. 04

    Submit deliverables on time

    Use the campaign workspace so the business and DaakDen can track delivery.

    1. Open the campaign → Deliverables.
    2. Upload files and/or paste live post links as required.
    3. Submit before the deadline.
    4. Use Chat if you need clarification - stay on DaakDen.
  5. 05

    Get paid after approval

    DaakDen pays you after the business approves (or after auto-approve). Service fee is tiered: 10% up to ৳20k, 8% up to ৳50k, 6% above, plus payout processing (৳10 bKash/Nagad or 0.85% bank). Your first completed campaign has no service fee—only payout processing applies.

    1. Wait for delivery approval (or 48-hour auto-approve if the business does not respond).
    2. Admin sends your payout to the account in Settings.
    3. Check Dashboard → Payments for status.
    Payments →
  6. 06

    Open a dispute if needed

    Use this if payment is unfairly withheld after agreed delivery.

    1. Open the campaign → Dispute.
    2. Pick a reason (for example payment refused) and describe what happened.
    3. Submit. Payout pauses while DaakDen reviews both sides.

Section 08

Money & escrow

Two different money flows: credits (to post jobs and unlock extra bids) and campaign escrow (to fund work).

  1. 01

    Understand credits vs escrow

    Do not mix them up.

    1. Credits: bought by businesses - 1 credit to post an open job, 1 credit to send a direct hire offer (returned if the creator declines or doesn't reply in 72 hours), or 1 credit to unlock the next 5 bids on a job after the free first 5 (bid unlock).
    2. Escrow: the campaign budget paid after a creator is selected or a hire offer is accepted.
    3. Paying escrow does not use credits, and buying credits does not fund a campaign.
    Payments policy →
  2. 02

    How escrow protects both sides

    Money sits with DaakDen until delivery is approved.

    1. Business pays DaakDen and submits TrxID.
    2. Admin verifies the transfer → creator may start.
    3. After approval, DaakDen pays the creator (minus tiered service fee: 10% up to ৳20k / 8% up to ৳50k / 6% above, plus payout processing).
    4. If nothing is delivered by the deadline, escrow can be reimbursed to the business after review.
  3. 03

    Never pay off-platform

    Direct business-to-creator payment for a DaakDen job voids marketplace protection.

    1. Do not send bKash/Nagad/bank transfers to the other party for campaign work.
    2. Do not share personal payment numbers to bypass DaakDen.
    3. Report anyone who asks you to pay outside the platform.

Section 09

Verification

Admin review keeps fake profiles and inflated stats out of the marketplace.

  1. 01

    Social stats review

    No ID documents are needed. Only verified counts show to businesses, and verified stats earn the creator a Verified badge. Businesses are verified automatically after posting their first job.

    1. Save platform links and follower numbers first.
    2. Submit for review from Settings.
    3. Admin may approve or reject each platform separately.
  2. 02

    How long it takes

    Most reviews finish in 1–2 business days.

    1. Watch Settings status and your notification bell.
    2. You also get an email when your social stats are approved or rejected.

Section 10

Messages, reviews & safety

Keep deals on DaakDen. Reviews build reputation for the next campaign.

  1. 01

    Use campaign chat

    Everything important should stay in the campaign thread.

    1. Open the campaign → Chat.
    2. Ask brief questions, share feedback, and keep dates written down.
    3. Do not move payment talks to WhatsApp or personal Instagram DMs.
  2. 02

    Leave a review after the campaign

    Both sides can rate after payout completes.

    1. Open the completed campaign or Reviews area.
    2. Leave an honest rating and short comment.
    3. Reviews help the next business or creator trust you.
  3. 03

    If something feels unsafe

    Use disputes for campaign problems; use support for account abuse.

    1. Campaign issue → Dispute tab on that campaign.
    2. Harassment, fraud, or account problems → contact support and read Community guidelines.
    Community guidelines →

Still stuck?

Read the money rules, community standards, or contact support if something is unclear.

Payments & refundsCommunity guidelinesAbout DaakDen